VANTRA
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Effective Date: 15 July 2026
This translation is provided for convenience and was machine-translated. Please confirm the authoritative version with legal counsel. This policy is a general public notice. Deployment-specific processing terms and the applicable signed agreement should be reviewed with qualified counsel.
Welcome to Vantra Technologies Ltd (“Vantra”, “we”, “our”, or “us”).
Vantra provides governed operations software for customer communications, clinician-reviewed documentation, internal knowledge, clinical monitoring and hospital workflows, with deployment-specific integrations to communication, scheduling and clinical systems.
This Privacy Policy explains how we collect, use, store, process, and protect personal data.
By using our website, platform, or services, you agree to this Privacy Policy.
Vantra is a business and healthcare operations platform. Depending on the products enabled for a deployment, it may provide:
AI-assisted messaging
Customer support automation
Appointment scheduling
Voice call handling
Human agent escalation
CRM and inbox management
Clinician-reviewed consultation-note and referral-letter drafts
FHIR vital-sign ingestion, NEWS2 scoring, clinical alerts and orders
Hospital registration, outpatient, diagnostic, medicines, theatre, finance and integration workflows
Internal knowledge assistance for authorised staff
If you have privacy-related questions, contact: info@vantra.xyz (Email), info@vantra.xyz (Support).
We may collect the following information:
A. Business Customer Information
If you are a Vantra customer, we may collect:
Name
Business name
Email address
Phone number
Billing details
Business address
Account credentials
B. End Customer Communication Data
When our business customers connect communication channels to Vantra, we may process communications between the business and its customers, including:
Phone numbers
Names
Message content
Voice recordings or transcripts
Appointment requests
Booking information
Customer support inquiries
This may include communications received through:
Meta Platforms
Voice telephony providers
SMS providers
Website chat widgets
Email integrations
C. Clinical and Hospital Data
When a business customer enables healthcare products, we may process health and other special-category data on its behalf, including:
Consultation audio or transcripts, draft clinical notes, summaries and referral letters
Patient identifiers, encounters, vital signs, NEWS2 assessments, alerts, acknowledgements and clinical orders
Hospital registration, outpatient notes and orders, diagnostic results, pharmacy, theatre, billing, insurance and integration records
The exact data categories depend on the enabled product, module and connection. The business customer remains responsible for the applicable legal basis, notices and clinical-record obligations.
When you use Vantra's own website chat, we process an opaque first-party visitor ID, a one-way IP fingerprint, IP-estimated city/region/country, browser and device type, language/timezone, and the page/referrer. The raw IP address is not stored in the chat profile.
For Vantra's own website chat, Vantra acts as controller and uses this data for conversation continuity, security, abuse prevention, and sales support. For chat widgets operated for our business customers, Vantra processes communication data on their behalf.
We use information to:
Deliver and operate our services
Route and process communications
Power AI-based customer interactions
Book, modify, or cancel appointments
Enable human agent takeover
Prepare clinical-documentation drafts for clinician review and sign-off
Ingest and score vital-sign observations and support governed alert, acknowledgement and order workflows
Operate configured hospital clinical, diagnostic, medicines, theatre, finance and integration workflows
Generate analytics and conversation insights
Detect fraud, abuse, or security incidents
Improve service quality and performance
Vantra uses AI and automated systems across communications, documentation, knowledge retrieval and configured clinical workflows.
This may include:
Understanding customer inquiries
Generating suggested or automated replies
Routing conversations
Scheduling appointments
Summarising conversations
Preparing draft clinical notes and letters for clinician review
Retrieving source material for staff knowledge answers and clearly separating sourced content from inference
Applying deterministic clinical scoring and workflow rules to support human-led alerts, acknowledgements and orders
Clinical drafts, alerts and orders remain subject to the review and authority configured for the healthcare professional or customer team.
Automated decisions made by our systems may be reviewed or overridden by human business users.
Where applicable, we process personal data under one or more of the following legal bases:
Performance of a contract
Legitimate business interests
Legal compliance obligations
User consent where required
We may share data with trusted third-party providers necessary to deliver our services, including:
Meta Platforms
Cloud hosting providers
Telephony and messaging providers
Payment processors
Security and monitoring providers
We do not sell personal data.
When our customers connect their communication channels to Vantra:
The business customer remains the owner/controller of its customer data.
Vantra acts as a service provider or data processor on behalf of the business customer.
We retain personal data only as long as necessary to:
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the service and customer configuration.
We implement commercially reasonable technical and organizational safeguards to protect personal data, including:
Access controls
Encryption in transit where applicable
Authentication controls
Activity logging
Infrastructure monitoring
No system can guarantee absolute security.
Your information may be processed in countries outside your country of residence where our infrastructure or service providers operate.
Where required, we implement appropriate safeguards for international transfers.
Depending on your jurisdiction, you may have rights including:
Access to your personal data
Correction of inaccurate data
Deletion of personal data
Restriction of processing
Objection to processing
Data portability
To exercise these rights, contact: info@vantra.xyz
Our website may use cookies, analytics tools, and similar technologies to:
Improve user experience
Measure platform usage
Monitor service performance
Vantra's website chat sets a functional first-party visitor cookie after you send a message. It is used for conversation continuity, security, and abuse prevention, expires after 180 days, and its server-side visitor profile and website-chat records follow the same default retention period.
Users may manage cookies through their browser settings.
Vantra is not intended for children under 13 (or the applicable minimum age in your jurisdiction).
We may update this Privacy Policy periodically.
Updated versions will be posted on our website with the revised effective date.
For privacy inquiries, contact:
Vantra Technologies Ltd
Email: info@vantra.xyz
Website: vantra.xyz